Client Servicing Executive job in Chembur

JOB DESCRIPTION  -  Client serving executive   [Schedule your telephonic interview (time to discuss) by whats app on 7977908853 ] JOB BRIEF a. Job Title :- Client serving executive b. Department :- Marketing and Sales  c. Hierarchy Level :- Middle Managementd. Gender Preference :- Male Only e. Age Preference :- 26+ Years f. Pay Structure :- 25000-35000/- per monthg. Reporting to :- CEO JOB BRIEF The Client Servicing Executive acts as the primary point of contact between the company and its clients. This role involves ensuring customer satisfaction, building long-term relationships, and facilitating the delivery of products or services. The ideal candidate should possess strong communication skills, problem-solving abilities, and a customer-centric approach.. PRIMARY RESPONSIBILITY •  Act as the primary point of contact for clients, managing relationships and ensuring satisfaction.•  Understand client requirements and communicate them effectively to internal teams.•  Coordinate with internal teams to ensure timely delivery of services or products.•  Monitor project timelines, deliverables, and client expectations.•  Address and resolve client queries, concerns, or complaints promptly.•  Provide regular updates to clients on project status or service enhancements.•  Prepare and present performance reports to clients.•  Gather client feedback and suggest improvements to products or services.•  Identify opportunities for upselling or cross-selling company offerings.•  Stay updated on company services and industry trends to educate clients.•  Assist in client onboarding processes, including training or orientations.•  Maintain accurate records of client interactions and project details in CRM systems.•  Collaborate with the sales team to support client acquisition and retention efforts.•  Ensure a high level of professionalism and customer service at all times. EDUCATION a. Minimum  Education :- Graduate in any disciplineb. Technical Education :- MBA/ HR/Marketing/BBA    EXPERIENCE a. Minimum Experience  :- 2 years BEHAVIROUAL & TECHNICAL SKILLS a. Fluent in Englishb. Good communication skills (Writing & Speaking both) c. Leadership skillsd. Knowledge of MS Excel  & Email